Privacy Policy for Points CRM

How information about you is collected, used and shared, is very important and we appreciate your trust in allowing us to do so. We assure you that we will do so carefully and sensibly. This Privacy Statement applies to the use of all products, services, websites, and mobile applications offered by Points CRM LLC. and our affiliates, unless they have a different Privacy Policy. This Privacy Statement outlines the information we will collect and how we will use that information.

What Information We Collect

Points CRM’s primary goal in collecting information is to allow us to offer you more products and services as they become available. Your personal information ensures that the services and features presented to you are the ones that are the most likely to meet and cater to your needs. By providing your personal information we are able to provide a more smooth and efficient experience. Please be advised that any personal information that we collect will only be used for internal marketing purposes, except as otherwise required by law or as disclosed to you in this Privacy Statement. The information we collect:

Information You Provide

Points CRM will not collect any personal information from you unless you provide it to us voluntarily. We may ask you to provide information including your name, address, government-issued identification card number, social security number, telephone number, and email address. In addition, we may ask you to provide information relating to credit use, such as the characteristics of your home, your age, gender and family size, or we may ask you to state your opinion about potential products and services. Providing such information is optimal to ensure the best experience but is not required and you may opt out.

Non-personal, Aggregate and Statistical Data

Points CRM LLC. may collect certain non-personal or aggregate data. For example, we may use web log information (such as your web browser, operating system, pages visited, etc.) and use cookies when you visit many of our web pages. For instance, when you visit one of our websites, our web server will automatically recognize some non-personal information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g. Internet Explorer or Safari), the type of operating system you are using (e.g. Windows or Mac), and the domain name and address of your Internet service provider (e.g. AT&T, Spectrum, or Comcast).

Email Addresses

At the time Points CRM LLC. requests an email address from you, you will be given the opportunity to indicate whether or not you wish to receive future email solicitations from us. We may, however, send you emails for other reasons such as responding to your requests for service or information or matters relative to your account.

Information from Other Sources

For reasons such as improving our products and services, making product recommendations or special offers that we think will interest you and to identify persons not already customers of Points CRM LLC., we receive information from other sources and add it to our information. The type of information we receive may include (but is not limited to) your name, address, telephone number, and in some cases, type and characteristics of your home, your age, and statistical estimates of your family size, income and home value. We also sometimes receive updated delivery and address information so that we can correct our records and deliver your next communication more easily.

How We Use Your Information

Personal Information

We may use your personal information to contact you. For example, we may send you marketing or promotional materials including emails or other information; we may respond to your comments or requests for information; or we may contact you if needed in the course of fulfilling your service request. We may also use your personal information to confirm and verify your customer enrollment status, and for credit approval. Points CRM LLC. does not collect personal information automatically, but we may combine non-personal information collected automatically (e.g., through cookies and web beacons) with your previously submitted personal information. We may also enhance or merge personal information with data obtained from third parties for the same purposes. We use this personal and statistical information about you to improve our marketing and promotional efforts; to statistically analyze site usage; to improve our content and product offerings; and to customize our sites’ content, layout and services. We may also use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services and promotions. We believe these uses allow us to improve our site and better tailor it to meet our visitors’ needs. Points CRM LLC. occasionally sends emails describing new products, promotions or events. These email services are optional, and you may opt-out of these services completely, at any time.

Non-personal, Aggregate and Statistical Data

Points CRM LLC. uses web log information (such as your web browser, operating system, pages visited, etc.) to help us design our website, to identify popular features, and for other managerial purposes. However, web logs may be used if necessary to help identify any person attempting to break into or damage our website. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws.

How We Use Your Information

Personal Information

Non-personal, Aggregate and Statistical Data

How We Collect Information

Information You Give Us

Points CRM LLC. does not require potential customers or visitors to our websites to provide personal information, except as necessary to be enrolled as a customer. You may choose to enter contests, vote in polls or otherwise express an opinion, subscribe to one of our services such as newsletters, or participate in one of our online forums or communities. These programs may require you to submit some information in order to participate. These programs and the types of information required are described in more detail below.

Registration/Subscriptions

To fully use our websites, visitors may need to register using our online registration forms, where visitors may be required to provide us with some personal information. Visitors may also be asked to select a user ID and password. Further, to register for certain services or become a member of certain communities, we may ask visitors to submit their name, email address, home address, and zip code. You can further make choices about receiving targeted newsletters and alerts from Points CRM LLC. You can always decide not to receive or stop receiving any targeted solicitations from Points CRM LLC. that you do not want.

Contests/Sweepstakes

Points CRM LLC. may run contests, sweepstakes and other promotions. We may ask you to provide personal information that is needed in order to administer the contest, sweepstakes or promotion and to notify winners.

Referrals

Occasionally, you will have the opportunity to forward promotional opportunities or other information on the website to friends/relatives or to send messages from our web sites to friends/relatives. This personal referral information you provide to facilitate this communication is used on a one-time basis and is not further retained by Points CRM LLC., except in circumstances where we obtain consent from the people you have referred to receive communications from us.

Questionnaires, Surveys and Profile Data

Points CRM LLC. may occasionally ask you to complete surveys and opinion polls about your interests, needs, and attitudes. Surveys help us provide better services and products that meet customer needs. Participation is voluntary and these surveys are optional.

Customer Services and Contact Information

If you provide our customer service representatives with feedback on your experiences with our products/services or otherwise submit questions to our customer service representatives or webmasters, you will be asked to supply personal information for our record keeping and follow-up.

Non-personal, Aggregate and Statistical Data

Points CRM LLC. may collect certain aggregate data called web log information and use cookies when you visit many of our web pages. For instance, when you visit one of our websites, our web server will automatically recognize some non-personal information, including but not limited to the date and time you visited our site, the pages you visited, the referrer (the website you came from), the type of browser you are using (e.g. Internet Explorer or Safari), the type of operating system you are using (e.g. Windows or Mac), and the domain name and address of your Internet service provider (e.g. AT&T, Spectrum, or Comcast).

Information from Other Sources

For reasons such as providing better product recommendations or special offers that we think will interest you and to identify persons not already a Points CRM LLC. customer, we receive information from other sources and add it to our information.

How We May Share Your Information

For Promotional Purposes

Except in the event of a business transfer, we will not share, trade or sell personal information about you for promotional use by any business, other than Points CRM LLC. and its affiliates. Subject, to any applicable legal restrictions, we may share personal information about you with our affiliates and any vendor we use to support our business or provide service to you, including any rewards partner. If you provide your consent for non-affiliates to market their products and services to you, we may share personal information about you for that purpose. We may sometimes send offers to Points CRM LLC. customers on behalf of other businesses. When we do this, we do not give that business the name, address, telephone number or email address of our customers. We may share information with third parties and business partners that is in aggregated or anonymous form so that it does not divulge personal information, and may work with those entities to do research, including for marketing purposes, and to provide and improve products and services. When companies acquire other businesses, sell all, or portions of their business, customer information generally is one of the transferred assets. If Points CRM LLC. or substantially all of its assets are transferred through merger, acquisition, bankruptcy or any other change of corporate control then, customer information will of course be one of the transferred assets. Aggregated and statistical data from our website visitors may be shared with our partners. For example, we may let a partner know that approximately “20,000 people visited a web page regarding a specific joint promotion.” All employees, contractors and other companies engaged by Points CRM LLC. for work that involves access to personal information are contractually required to keep the information confidential and not to use it in any way other than what is necessary to perform their work for Points CRM LLC..

For Protection of Points CRM LLC. and Others

We may release personal data, including account information, when we believe release is appropriate to comply with laws, regulations or judicial orders; or to protect the rights, property, or safety of Points CRM LLC., our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Points CRM LLC. also reserves the right to share the information to respond to duly authorized information requests of governmental authorities or where required by law or regulation.

Web Beacons

Web beacons are site instrumentation that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. When you ask us to send you information on a promotion or a newsletter, we may use web beacons to establish how many of the emails are actually opened. In general, any electronic image viewed as part of a web page or email, including an ad banner, can act as a web beacon. Third party advertising networks that serve ads onto any Points CRM LLC. website may use cookies and/or web beacons in their advertisements. Points CRM LLC. retains no control over such third party cookies and/or web beacons and does not have access to the information related to third party cookies and/or web beacons.

Children’s Privacy

Points CRM LLC. believes that it is especially important to protect children’s privacy online. The Points CRM LLC. websites are not directed at children and we do not knowingly collect personal information from children.

Data Security

Points CRM LLC. is committed to keeping the data you provide us secure and will take reasonable precautions to protect your personal information from loss, misuse or alteration, including limiting access to such information within Points CRM LLC. to authorized individuals and destroying personal information that we decide not to retain in a manner designed to make it unreadable or undecipherable. Agents, contractors, or partners of Points CRM LLC. who have access to your personal information in connection with providing services for Points CRM LLC. are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for Points CRM LLC..

TCPA

By submitting your information, you consent to receive monitored or recorded phone sales calls and text messages -Message and data rates may apply - Points CRM and our marketing partners on the landline or mobile number you provided even if you are on a federal or state do not call registry. You understand these calls may be generated using an auto dialer and may contain pre-recorded messages and that consenting is not required to participate in the offers promoted.

For SMS message campaigns: Text STOP to stop and HELP for help. Message and data rates may apply.

Your Preferences

Points CRM LLC. allows you to choose to receive or stop receiving solicitations from us. We accomplish this by maintaining a “Solicitation Preference File” in which we record your preferences to receive or not receive solicitations from us. We use two suppression files provided by the Direct Marketing Association, the Mail Preference Service and Telephone Preference Service files; and we use the National Do Not Call Registry. In addition, we use the Statewide do-not-call and Electric do-not-call lists maintained by the Public Utility Commission of Texas. The Statewide do-not-call list is used to identify those consumers that do not wish to be contacted by telephone regarding any solicitation. The Electric do-not-call list is used to identify consumers or businesses that do not wish to be contacted by telephone regarding their choice of electric provider.

How to Make Your Preferences Known to Points CRM LLC.

Write us to inform us of your preference not to receive solicitations from us at:
Points CRM LLC.
1880 S. Dairy Ashford Rd STE 425
Houston, TX 77077

When contacting us by mail, be sure to include your name, address, telephone number, and email address. In addition, please indicate your preferences for postal mail, telephone and email communications from Points CRM LLC.

To Other Businesses

If you wish to reduce the amount of national advertising mail or telephone solicitations you receive at home, you may register with the Direct Marketing Association Mail Preference Service and Telephone Preference Service for free by writing to the following addresses:
DMA Mail Preference Service
P.O. Box 643
Carmel, NY 10512

DMA Telephone Preference Service
P.O. Box 1559
Carmel, NY 10512

Be sure to include your complete name, address and telephone number and sign the request. The Mail Preference Service and Telephone Preference Service are consumer services provided by the Direct Marketing Association. When you register for these services, direct marketers will use the information you provide to purge your name, address and telephone number from their marketing campaigns. You should see a reduction in the amount of national advertising solicitations you receive within ninety days of registering with the service. Before making your final decision about registering with the Direct Marketing Association or if you wish to learn more about the privacy initiatives of the Direct Marketing Association, consider visiting the following web site: www.dmachoice.org. You may also register online for MPS and TPS at the above web site. There is a fee to register online.

East Walpole, MA 02032

The PUC has established two do-not-call lists. You can indicate to the PUC that you do not wish to receive telephone solicitations from providers of electric service regarding your choice of service provider by placing your name, address, and telephone number on the electric do-not-call list. You can indicate that you prefer not to receive any telephone solicitations by placing your name, address, and telephone number on the statewide do-not-call list. The PUC charges a fee for this service. For more information or to register your name, address, and telephone number on the do-not-call lists you may use one of three different methods.

Online - texasnocall.com
By phone – call toll-free 512-936-7120
By mail – request an application from
Texas No Call
P.O. Box 313
East Walpole, MA 02032

To the National Do Not Call Registry

The National Do Not Call Registry gives you a choice about whether to receive telemarketing calls at home. For more information, go to donotcall.gov.

Complaints

Points CRM LLC. is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy. Please send us your questions or comments regarding our privacy practices either by writing a letter to:

Points CRM LLC.
1880 S. Dairy Ashford Rd STE 425
Houston, TX 77077

We will be happy to respond to your questions and comments.

Links to Other Sites

Some Points CRM LLC. websites and mobile applications may contain links to other sites. Points CRM LLC. is not responsible for the privacy practices or the content of such web sites. We recommend you carefully read the privacy policies of each site you visit.

Policy Changes

We reserve the right to make changes to this Privacy Statement from time to time. If at some time in the future, we wish to use your information for new unanticipated uses not previously disclosed in our Privacy Statement, we will:

Post the policy changes to this section of our Privacy Statement to notify you of these changes and provide you with the ability to opt out of these new uses.
Initially, we will only use information collected from the time of the policy change forward for the new purposes. However, after a reasonable time has transpired, we will use for the new purpose the information collected before the policy change from those who do not opt out.

Your Acceptance of Our Privacy Practices

By using this website, our mobile application or any other Points CRM LLC. website or interactive banner ads, you signify your acceptance of this Privacy Statement, and you adhere to the terms and conditions posted on the website. If you do not agree with any of these terms, please do not use this site or submit any personal information. This English version shall always prevail in case of conflicts between it and any translations of our Privacy Statement.

For Your Convenience

Please print the Points CRM LLC. Privacy Statement (this page) for your records.